Changes to the Costs Born by Big Oaks MUD and the HOAs

West Oaks Village HOA and Twin Oaks Village HOA have meters that measure the water they use on their respective HOA properties. As set by the original Developers of West Oak Village and Twin Oaks Village, both HOAs have for many years been charged a fixed monthly flat rate of $5 per HOA irrigation meter regardless of their actual water usage. This resulted in Big Oaks MUD heavily subsidizing HOA water usage.

After careful review, the Big Oaks MUD Board of Directors has adopted rates for the HOA irrigation meters that reflect their actual water usage. Beginning in January, 2023, each HOA irrigation meter rate will match the tiered rates applied to single-family residences within the MUD.

  • Tiered rates increase as more water is being used; users of large amounts of water pay incrementally more per gallon.
  • Using tiered rates is common practice for many water districts and is intended to encourage optimal water management by larger users.
  • This change means that both HOAs will receive an increase in their monthly water bills.

To help the HOAs offset the increase in their water costs, the MUD is absorbing two other expenses previously born by the HOAs. Historically, both HOAs have paid a proportional share of the costs related to the Contract Deputy patrols and the mosquito control services. Going forward, Big Oaks MUD is taking full financial responsibility for the Contract Deputy patrols and the mosquito control services; the two HOAs will no longer pay any part of the costs for those two services.

Action Required for Customers that Pay Online, by Phone, or by Automatic Draft

As the Operators for Big Oaks MUD, Municipal Operations & Consulting, Inc., we are pleased to announce the transition of our water & sewer utility billing software.

Your account number will change with this software transition. Your new account number will be available after 07/19/2022. To obtain your new account number, please contact our office at (281) 367-5511 or email us at general@municipalops.com.

If you plan to drop off or mail in payment, you may submit using the current payment coupon at the bottom of your invoice.

Action is required for customers that pay online, by phone, or by automatic draft. Please see additional information, below.

Payment Drop-Off Locations: (cash, check, and money orders)

  • Katy Location: 1825 North Mason Road, Katy, Texas 77449
  • Spring Location: 27316 Spectrum Way, Oak Ridge North, Texas 77385

Mail All Payment to: (check and money orders)

  • Big Oaks MUD
    20141 Schiel Road, Cypress, Texas 77433

Automatic Draft, Payment Online or By Phone (online bill pay, ACH, re-occurring credit card)

To Pay Online or by Phone

Please contact us after 07/19/2022, for your new account number: at (281) 367-5511 or at  general@municipalops.com.

Online Bank Payments

Make sure to update payment information at your bank to your new account number. It is critical to ensure proper posting of your payment.

Automatic ACH Service or Re-Occurring Credit Card Payment

Please visit www.municipalops.com, after 07/19/2022, to set up a new online account.